TCG Tavern policies

Clear terms, no surprises.

This page collects the policy framework for direct orders, card services, buylist and trade-in submissions, event tickets, reservations, privacy, and use of this website.

Last updated August 30, 2026.

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All TCG product sales are final.

All trading-card-game merchandise purchased directly from TCG Tavern is final sale once payment is accepted. We do not accept customer-requested returns, exchanges, cancellations, or refunds. This rule applies to sealed products, individual cards, supplies, and accessories sold directly by TCG Tavern, including paid special orders and preorders. Change of mind, duplicate orders, market-price changes, grading outcomes, the contents or pull results of randomized products, and opened or used merchandise do not create a return or refund right. Advance orders retain every shipment-delay, cancellation, and non-fulfillment remedy that applicable law requires. This policy does not limit rights that cannot be waived under applicable law. If TCG Tavern cannot fulfill an order, or if an item is missing, incorrect, counterfeit, damaged in transit, materially not as described, or fails an applicable warranty, contact support@tcg-tavern.com promptly. TCG Tavern will review the issue and provide any remedy required by law or correct its fulfillment error. Individual-card orders completed through TCGplayer follow the terms presented with that TCGplayer order.

Seller identity & support

Direct online sales are offered by TCG Tavern, LLC, operating at 27001 La Paz Rd, Suite 412, Mission Viejo, CA 92691, US. Questions about an order or a legally required remedy can be sent to support@tcg-tavern.com.

Direct checkout & fulfillment

Eligible sealed products, supplies, and accessories are purchased through the TCG Tavern website and finalized through secure Shopify checkout. Shopify controls the current price, tracked availability, purchase limits, taxes, payment, and fulfillment choices. Eligible domestic orders use a $17.89 flat rate. Domestic orders ship free only when the eligible merchandise subtotal remains over $100 after discounts. Store pickup is available during regular hours; wait for a pickup-ready confirmation before arriving and allow up to 24 hours for that confirmation. Domestic shipping and Mission Viejo store pickup are the only currently confirmed fulfillment methods. Local courier delivery is not offered unless it appears as an eligible option in secure Shopify checkout. The final-sale rule above is shown before products are added and must be accepted before checkout.

Open the Tavern Market

Payment options & clearance

Current options are shown only in Shopify checkout. Guest checkout is available, though contact and fulfillment details remain required. Method availability can depend on the order, location, device, and customer. A bank-transfer order remains unpaid until cleared funds are verified; no shipment, pickup release, or special-order commitment begins before clearance. TCG Tavern does not accept payment credentials through chat, email, or website forms and does not add guessed processor surcharges. Any customer-side bank, wallet, or network fee is disclosed by that provider.

Singles & external channels

Singles are purchased through our TCGplayer Pro storefront. Eligible sealed products, supplies, and accessories are purchased directly from TCG Tavern on this website with checkout secured by Shopify. Whatnot is linked for live-show and community discovery; any transaction independently completed on an external service follows that service’s order terms.

Goldback sales & in-store tender

TCG Tavern is an independent Goldback distributor and accepting merchant. Physical Goldbacks are accepted toward eligible in-store purchases. Staff confirms the official daily rate at the register before completing the transaction. The final in-store sale total is established in U.S. dollars, including applicable tax, before the physical Goldback amount and any remaining balance are confirmed. Goldback tender is not currently enabled in online Shopify checkout. Online orders can use only the payment methods displayed there. Available series, years, denominations, editions, quantities, and prices change. TCG Tavern confirms current Goldback inventory before a visit or purchase. Goldbacks are accepted voluntarily. Nothing on this website is financial, tax, or investment advice.

View Goldbacks at the Tavern

Goldback prepaid distributor orders

Paid in full at checkout. Goldback bundles join the distributor order only after Shopify confirms full payment and the Goldback portion meets the displayed minimum. Standard denomination bundles are priced from the current TCG Tavern market rate per Goldback. The price is locked only after Shopify confirms payment. Later movement in the Goldback rate does not change a paid order. Each storefront unit is one distributor bundle. The Goldback portion of the bag must contain at least 325 Goldbacks of total face value under the current verified distributor minimum. Ordinary Tavern merchandise does not count toward that threshold. Goldback distributor orders are prepaid. Pending, authorized, partially paid, cancelled, voided, refunded, reversed, or edited orders do not authorize TCG Tavern to place the corresponding distributor order. Goldback distributor orders normally ship or become pickup-ready within 3–4 weeks. The absolute ship-by date shown in the bag is part of the order. Because the distributor order is placed and paid after the batch qualifies, customer-requested cancellation for change of mind or market movement is not accepted after payment. This does not limit nonwaivable rights or TCG Tavern’s obligation to provide a prompt full refund if it cannot fulfill by the accepted date and the customer does not accept a revised date.

Card services

The published grading and cleaning form is an intake request only. Submitting it does not create a quote, appointment, custody receipt, service agreement, or guarantee. Prices and turnaround times displayed in the form are provisional until reconfirmed on the service receipt. TCG Tavern accepts custody only when staff creates a service receipt describing each item, its visible intake condition, the requested service, the quoted or approved amount, the expected timing, and the handoff evidence. Keep that receipt. Cleaning is not repair or restoration and does not guarantee a condition or grade change. Grading decisions and turnaround remain with the selected grading company. Property is released only after the service receipt or another approved recipient check is matched and Shopify payment evidence—or a documented no-charge service—is confirmed. Government-ID numbers and copies are not stored in service notes. Cancelled property is returned under the same controlled handoff. Customer rights that cannot be waived under applicable law are not limited.

Buylist & trade-ins

Preliminary collection inquiries are open through the website inquiry desk or by email. A private online amount is conditional and becomes eligible for the instant-intake lane only when the signed-in account shows that exact status. The 65% rule is a customer-ask eligibility threshold, not a universal payout: a higher published category or slab tier is honored. Exact identity, authorized current market evidence, condition, store need, quantity, budget, exposure, account controls, and physical inspection must all pass. Review or hold responses do not reveal internal risk or budget reasons. Wait for written handoff instructions before bringing in or shipping items.

Read the buying & trade-in policy

Optional physical slab custody

Saving a slab to My Tavern is digital recordkeeping only. Physical custody requires a separate versioned acceptance showing the actual custodian, intake and outtake fees, shipping, insurance, timing, and release process. When the program is active, ALT is the independent custodian and is identified as such. TCG Tavern’s branded experience does not change that custody role. Do not ship or leave property without an intake record. Market estimates, purchase offers, ownership transfers, and custody remain separate.

Paid event tickets

Each paid event offer will state the date, time, location, capacity, all-in buy-in, included items, age or guardian rules, and event-specific cancellation and no-show terms before payment. If TCG Tavern cancels an event, the ticket price will be refunded. If an event is postponed, rescheduled, or materially changed, purchasers may request a full refund. A waitlist request is not a paid ticket or guaranteed seat.

Reservations, prereleases & priority windows

Submitting a reservation is free and creates one timestamped request—not a purchase, allocation, price guarantee, event ticket, or promise of inventory. Selected offers may open first to active paid Patreon members. A fresh direct Patreon verification is required; screenshots, self-reported tiers, and email matching do not establish priority. Verified requests remain first-come within that published window, and one Patreon member cannot create multiple active requests for the same offer by changing contact email. If verification is unavailable, the member window fails closed and the public line still opens at the stated time. Confirmed public allocations are never displaced for members, per-customer limits apply, partial allocations may be smaller than requested, and planned capacity may change. When capacity is confirmed, staff may send a separate payment request with a 24-hour deadline. Unpaid allocations may expire and move to the next request. No payment-card information is collected by the reservation desk.

Paid Quest Board orders & preorders

TCG Tavern opens Quest Board payment only after staff confirms one exact product identity, a finite orderable quantity, a current final price, and a supportable fulfillment deadline. Source and supplier details remain private; shipping and tax are calculated at checkout. Special orders normally ship or become pickup-ready in 3–4 weeks. Before payment, checkout records an absolute date no later than 28 calendar days from the current checkout date; an older bag is refreshed so the customer can review and accept the current deadline. Unreleased preorders show the current scheduled release date and a fixed ship-by date no later than five U.S. business days after that release date. Business days are Monday through Friday, excluding observed U.S. federal holidays. Once payment is completed, the date recorded in the Shopify order remains the customer’s deadline unless the customer accepts a revised date. Publisher dates, allocations, and supplier timing can change. If TCG Tavern cannot fulfill by the recorded ship-by date, TCG Tavern will contact the customer before that deadline and offer the choice to accept a definite revised date or cancel the unshipped item for a prompt full refund. A required refund is returned to the original payment method where available, includes attributable shipping, handling, and other required charges, and is not replaced with store credit. No materially different substitute will be sent without approval. Ready-stock and advance-order items in the same checkout may be fulfilled separately. Each advance-order item keeps the ship-by date recorded with that line; Shopify presents the available shipping or pickup choices before payment. Advance orders are final sale for customer-requested changes of mind, duplicate orders, or market-price movement, but that rule does not limit delay, cancellation, non-fulfillment, or refund rights that applicable law requires.

Trade Guild business purchasing

Trade Guild access is available only to approved business accounts and may be suspended or revoked. Application does not guarantee approval, a private offer, allocation, discount, payment terms, or tax exemption. Published volume offers use an exact Shopify variant and consumer unit, current owner-reviewed evidence, finite allocation, required pack multiples, and time-limited private account pricing. Checkout rechecks account approval, price freshness, exact SKU, live inventory, quantity, and terms before creating a prepaid Shopify invoice with discounts disabled. Sales remain taxable unless TCG Tavern has timely accepted valid resale documentation in good faith and staff has configured verified resale treatment. Trade Guild orders are final sale for customer-requested changes of mind, duplicate orders, or later market movement, without limiting remedies for non-fulfillment, defective goods, or rights that applicable law does not allow TCG Tavern to waive.

Visit the Trade Guild

Privacy & communication

The website inquiry desk stores the contact details, topic-specific information, message, timestamps, status, private staff note, and audit history needed to respond. It accepts no files or payment details. A confirmation reference confirms receipt but does not expose the inquiry online. When a native form submission needs correction, an encrypted, HttpOnly draft cookie may restore the entered values for up to 10 minutes. Short-lived rate-limit counters use keyed, non-reversible digests rather than storing the raw network address in the inquiry database. Reservation records are handled separately. Optional Patreon verification stores a minimized local entitlement record and opaque session-token digest; it does not request Patreon email, address, payment data, or other creator memberships, and customer OAuth tokens are discarded after the check. Responses from the external grading and cleaning form are stored in TCG Tavern’s Google Workspace. TCG Tavern does not sell mobile information or share text-message opt-in data and consent with third parties. Do not submit payment-card details, passwords, or account credentials. Review the Privacy Notice for collection, SMS choices, use, sharing, retention, and request information.

Read the Privacy Notice

SMS terms

You may opt in to conversational SMS from TCG Tavern by texting START to (949) 688-0820, selecting the optional SMS consent checkbox on our contact form, or giving verbal consent to a TCG Tavern team member during a call. Messages concern customer questions, events and appointment reminders, orders or pickups, store information, and service updates. Message frequency varies, typically 1–5 messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. TCG Tavern does not sell or rent mobile information, and text-message opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Website information

Product availability, event details, service information, and outside links can change. Confirm time-sensitive details before traveling, sending an item, or completing a transaction.

Accessibility

TCG Tavern aims to make this website usable across devices and assistive technologies. If something prevents you from finding information or contacting us, please tell us so we can provide an alternative and improve the experience.

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